By purchasing clothing from ubushop.co.uk you agree to the following Terms & Conditions:

Purchase

Each item will be charged at the stated price plus the appropriate P&P cost as detailed on the website and all promotional material, relative to the postage destination. A receipt email will be sent upon completion of your order. Please check all details – if there is anything missing from your order or any details are incorrect, please email us immediately at shop-ubu@bristol.ac.uk. Failure to advise us of any errors within 24 hours of receipt of the confirmation will result in you still being liable for the full cost of the items.

Postage

The charges for postage and packaging are added to the cost of the item and are necessary for us to dispatch your garment to you. There are three charges – UK, E.U. and International. Should you order more than one garment the postage and package charge will reflect this.

Returns & Refunds

If you have a genuine reason for wanting to return your item, please email shop-ubu@bristol.ac.uk in the first instance, or call 01173 313536 explaining the reasons why the garment is to be returned. Your item must be returned unworn and in the original packaging within 7 days of receipt. You must pay for the cost of the return, it must be sent by recorded delivery and you should keep your receipt as proof of postage. We will not accept returns in the following cases:

1. The garment has been worn (unless there is a provable quality issue)
2. The garment has been proven to be deliberately damaged
3. The garment is unwanted – we will only refund this if the garment meets the criteria set out above i.e. has not been worn and is returned in its original packaging and has not been personalised

All refunds will be issued by ubushop.co.uk In the event of an item being returned due to quality issues, we will take this up with our supplier and advise you of the outcome.